Sometimes I wonder about stories like this. If you were a disgruntled employee and you could make your company look really bad by following rules exactly, you might be tempted to do it.
It is also possible that the clerk involved had no way of knowing the specific circumstances of the cancellation (I'm being kind).
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
(no subject)
Date: 2009-01-19 07:08 pm (UTC)(no subject)
Date: 2009-01-19 07:09 pm (UTC)What if Spirit had crashed the first leg, would they charge cancellation fees on the second?
(no subject)
Date: 2009-01-19 09:14 pm (UTC)It is also possible that the clerk involved had no way of knowing the specific circumstances of the cancellation (I'm being kind).