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Possible Business Idea.
May. 16th, 2018 12:07 pmClueful customer service. Basically, a middleman front desk of high quality.
Corporate side: we guarantee you that we will only pass customers to you who have problems that do *not* appear on your FAQ or can be solved with Googling appropriate keywords. In exchange, you provide expedited access to reasonably-skilled people in billing and technical support for each of your product/service lines -- and access to policy-makers for those products/services at least once a month.
Customer side: we guarantee you that we will be friendly and knowledgeable and solve your problem or pass you directly to the right people at the corporate side. If the problem involves more than one company, we will track the issue with all of them, make conference calls if necessary, and work to resolving the whole problem, not just one part.
Business method: get money from both sides. Customers will be charged a flat fee for basic service (answering questions, Googling for answers), a consulting fee for problems that require original research, and a consulting fee for very complex problems that require large amounts of time or handholding. Corporations get a monthly bill scaled by the number and complexity of questions that we dealt with for them, with much lower amounts when we have to pass the question on to them.
And we promise a 100% English-fluent staff based in the US and/or Canada (and branching out to Spanish shortly thereafter). And then franchise out to other languages and countries, again with local staff.
Would you pay for
Corporate side: we guarantee you that we will only pass customers to you who have problems that do *not* appear on your FAQ or can be solved with Googling appropriate keywords. In exchange, you provide expedited access to reasonably-skilled people in billing and technical support for each of your product/service lines -- and access to policy-makers for those products/services at least once a month.
Customer side: we guarantee you that we will be friendly and knowledgeable and solve your problem or pass you directly to the right people at the corporate side. If the problem involves more than one company, we will track the issue with all of them, make conference calls if necessary, and work to resolving the whole problem, not just one part.
Business method: get money from both sides. Customers will be charged a flat fee for basic service (answering questions, Googling for answers), a consulting fee for problems that require original research, and a consulting fee for very complex problems that require large amounts of time or handholding. Corporations get a monthly bill scaled by the number and complexity of questions that we dealt with for them, with much lower amounts when we have to pass the question on to them.
And we promise a 100% English-fluent staff based in the US and/or Canada (and branching out to Spanish shortly thereafter). And then franchise out to other languages and countries, again with local staff.
Would you pay for
